Where are your products made?

All our products are handmade in Montreal.

Do you have a boutique?

By appointment at out workshop. We will be happy to welcome you in our showroom. To book an appointment, click here »»»

How can I find a retailer near my home to try your products?

You can make an appointment for a fitting and shopping session at the workshop »»»

Am I the same size in all styles?

Because we make every custom and custom hats, you must absolutely measure your head circumference in order to place your order.

How can I measure my head? Click here!

Hat taking care : click right here!

If I place my order today, when will it be shipped?

All our hats and leather accessories are made by hand. You must count 2-3 weeks for manufacturing time and delivery. Once your order has been shipped, you will receive a notification with a tracking number. All orders will be shipped via Canada Post. Please allow up to 5 business days to receive your order after receiving follow-up. If you have any questions about the usual delivery times to your address, please email blackburnhatraymond@gmail.com for more information.

Where does my order come from?

We ship all our orders out of our workshop in Montreal.

Combien de temps prend l'expédition?

All deliveries are made with Canada Post.

Provide a delivery time (standard package):

Province of Quebec: 2-4 business days

Canada: 4-8 business days

US: 10 to 16 working days

For international shipping, please write us an email with your wish order/hat size and your complete address.

How much does the shipment cost?

Canada 5$ - 30$

United States 15$ - 60$

International: to define

* Please note that packages sent to the United States and internationally do not always include a tracking number. If you deserve one, write to us. Also, be aware that the price of delivery may be subject to change depending on your country.

Can you help with a lost package?

We send the package in a box to this effect and we take good care to make adequate packaging for your product arrives in excellent condition. We are not responsible for any loss or damage caused by Canada Post. If you say you have not received the item in question, no refund will be issued until a mail theft report is filed with your post office and sent to us. If the item is reported lost in the post system, we will either make a refund or a new item to replace it. If your package is lost, please email us at blackburnhatraymond@gmail.com so we can contact the carrier and solve the problem.

International taxes and fees

INTERNATIONAL:

All customs fees, taxes, import fees, etc. that can be loaded when receiving the parcel are controlled by the tax regulations of your country. Blackburn&Raymond is not responsible for these charges as we can not predict them. For additional information please contact your local customs agency. We do not accept any returns due to these charges. This link could help you: http://www.dutycalculator.com/

What is your return policy?

We strive to make each image as close to reality as it is. We take several angles of photos to give you the best possible sight.

As all our hats are handmade to match your head measurements, we do not offer any exchanges or refunds. In order to properly choose and have all the details on the item you want to buy, you can look at this page or write to us at blackburnetraymond@gmail.com so that we can answer your questions.

You can cancel an order within 24 hours after purchase. You must email us at blackburnetraymond@gmail.com stating your name, the date of your purchase and the order number.

Once you have received your hat, you will be able to make adjustments or modifications to our workshop in Montreal, by appointment and in person. Ask for the terms and fees apply.